Responsible Gambling at Mr Punter

Age Policy – 18+ Only

Mr Punter strictly enforces an 18+ age policy. We carry out mandatory age verification checks at registration and may request additional documentation at any time. We also support the use of parental control software such as Gamban, which can be used to block access to gambling websites for younger household members. If you believe an underage individual has accessed our platform, please contact us immediately.

Tools to Help You Stay in Control

We provide a range of self-management tools accessible directly from your account settings:

• Deposit limits – set daily, weekly or monthly caps on how much you can deposit
• Loss limits – restrict the amount you can lose over a chosen period
• Session time limits – set reminders or hard stops on how long you play per session
• Reality checks – receive periodic notifications showing your session duration and net activity
• Cooling-off periods – take a short break from gambling for 24 hours, 7 days or 30 days

Limit reductions take effect immediately. Increases to existing limits are subject to a mandatory 24-hour cooling-off period before activation.

Self-Exclusion

If you feel you need a longer break from gambling, you can self-exclude from Mr Punter for a minimum period of six months, extendable up to five years or permanently. During self-exclusion:

1. Your account will be suspended and you will not be able to log in
2. All marketing communications from Mr Punter will be stopped immediately
3. You can also register with GAMSTOP, the UK's national self-exclusion scheme, which covers all UKGC-licensed operators simultaneously

To self-exclude, visit your account settings or contact our support team directly. We will process your request without delay.

Warning Signs of Problem Gambling

Gambling becomes a problem when it stops being fun and starts causing harm. Common warning signs include:

• Spending more time or money on gambling than you intended
• Chasing losses by placing further bets to recover money lost
• Borrowing money or selling possessions to fund gambling
• Neglecting work, family or personal responsibilities because of gambling
• Feeling anxious, irritable or low when not gambling

If you recognise any of these signs in yourself or someone you care about, we encourage you to use our tools or reach out for support.

Independent Support & Help Resources

Mr Punter supports and signposts the following free, confidential services for anyone affected by gambling harm:

• GamCare – gamcare.org.uk | National helpline: 0808 8020 133
• Gamblers Anonymous UK – gamblersanonymous.org.uk
• GamStop – gamstop.co.uk (national self-exclusion register)
• BeGambleAware – begambleaware.org
• Gordon Moody – gordonmoody.org.uk (residential treatment and online support)

All services listed above are free of charge to UK residents.

Our Commitment

Mr Punter's responsible gambling programme is reviewed regularly by our compliance team to ensure it meets current UKGC standards. We train our customer support staff to identify signs of gambling harm and to handle sensitive conversations with care and without judgement. Responsible gambling is not an afterthought at Mr Punter — it is central to how we operate.